POLi Bad Payment Returns Policy

1) Who is responsible for the return

POLi is not an independent payment operator - it is a platform that only provides a direct connection between the bank and the online casino. Therefore:

• POLi does not keep funds and does not have the ability to return money directly;
• the return is the responsibility of the payee (online casino or marketplace);
• in some cases, assistance from the bank is possible if the error is related to a technical failure.

2) When returns are possible

An erroneous deposit can only be returned in certain situations:

• Incorrect amount - if the player accidentally entered a larger amount than planned;
• Payment to the wrong account - for example, if the wrong ID or account number is indicated;
• Technical failure - if the transaction is debited from the bank, but not credited to the casino balance;
• Payment by an unauthorized person - in case of fraud or hacking of Internet banking.

3) When return is not possible

If the deposit went correctly and was credited to the casino account;
If the user changed his mind about playing and decided to "roll back" the payment;
If the transaction is confirmed by the bank and no errors are recorded.

POLi does not provide for a "chargeback" mechanism like Visa or Mastercard.

4) How to act on an error

1. Immediately contact the casino - provide screenshots, transaction ID and payment time;
2. Write to the bank - clarify whether the transfer went correctly and whether it can be challenged;
3. Fix the problem - confirm the fact of the appeal in writing and receive the application number;
4. Follow the deadlines - usually the review takes from 3 to 10 working days.

5) What players should pay attention to

Before confirming the transaction, check the amount and details;
Use only licensed casinos that guarantee refunds in the event of an error;
Familiarize yourself with the casino returns policy - some operators have separate rules for deposits via POLi;
Remember: returns are only possible with a proven error, and not at the request of the player.

6) The bottom line

POLi as a system does not deal with refunds, since it does not store money and only transfers the payment from the bank to the casino. All refund requests must go through a casino or bank. For players, this means: you must carefully check the details before confirmation and always choose reliable sites to minimize risks.

Do you want me to draw up a step-by-step template for contacting a casino or bank for an erroneous payment through POLi, so that you can use it immediately in practice?