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Can I cancel or return my deposit with POLi


1) Characteristics of POLi transactions

POLi operates as an intermediary between the online casino and the player's bank using direct bank transfer technology. All payments go through instantly, which ensures the speed of enrollment, but at the same time eliminates the possibility of standard cancellation. Unlike cards or electronic wallets, there is no intermediate period for processing a transaction - money is immediately debited from a bank account.

2) Possibility to cancel payment

You cannot cancel a POLi transfer after you confirm it. The system does not support the function of canceling transactions, since they go directly through Internet banking. After the user has completed authorization and confirmed the operation, the funds immediately go to the recipient.

3) Refund option

The return of the deposit does not depend on POLi, but on the casino itself:
  • Casino policy - most operators specify in the rules that deposits are not refundable, except in cases of technical error.
  • Help desk - If the money was mistakenly transferred (for example, the wrong amount), you can contact casino support. The decision is made individually.
  • Bank - a request to cancel a payment through a bank is usually useless, since the transaction goes through as completed.

4) Exceptions and technical failures

In rare cases, a return is possible if:
  • the transfer did not reach the casino due to a technical failure;
  • the amount was written off twice;
  • the casino confirmed its readiness to return the funds.

In such situations, the refund is carried out either by the casino itself to the player's account, or through a bank transfer back.

5) Player tips

Always check the amount and details before confirming the deposit.
Keep a receipt of the transaction that POLi provides after each payment.
If there is a problem, first contact the casino, and then - if necessary - the bank.

Result

POLi does not provide for the possibility of canceling the deposit after it is confirmed. All operations take place instantly and are considered final. You can return money only through the casino in exceptional cases. Therefore, it is important for players to carefully check the amount and be careful when using this replenishment method.