Identity confirmation via video call - new practices

Modern online casinos are increasingly introducing the identity confirmation procedure via video call. This method replaces the standard document upload and becomes part of the comprehensive KYC (Know Your Customer) and AML (Anti-Money Laundering) policies. It is important for players to understand how the process is going, what requirements are imposed and what threatens the refusal to undergo the procedure.

1. Why casinos introduce video confirmation

Anti-fraud. A video call allows you to make sure that the person behind the account really exists and corresponds to the documents provided.
Multi-account risk mitigation. Operators fix their faces and exclude the use of one person for many accounts.
Compliance with international standards. Licensed casinos are required to screen customers as part of anti-money laundering legislation.

2. How is the procedure

1. Call assignment. After a request to withdraw a large amount or during the first verification, the support service notifies the player of the need for a video check.
2. Use of the official channel. Usually the call is made via Zoom, Skype or the built-in casino service.
3. Checking documents. The player must show a passport or driver's license in the frame, and sometimes a bank card (with closed numbers).
4. Selfie test. The moderator may ask to turn his head, read the code, or demonstrate the document from different angles.
5. Fixing the result. The call is recorded and saved for reporting.

3. How long does the process take

The average duration is 5-15 minutes.
In complex cases (for example, when checking a foreign document) - up to 24 hours for the final confirmation.
For VIP players, personal managers are often allocated, which speeds up the procedure.

4. Possible difficulties

Mismatch of appearance and photo in the document. Additional verification may be required.
Poor communication quality. The casino may request a second call.
Insufficient lighting. If the face is not clearly visible, the moderator will not be able to complete the verification.
Documents in another language. Sometimes a notarial translation or additional explanations are required.

5. How to prepare

Check the camera and internet in advance.
Keep on hand the documents indicated in the request from the casino.
Use a quiet and well-lit place.
Do not use filters, masks, or virtual backgrounds.
Make sure your account information matches your documents.

6. Consequences of failure

A player who fails a video call risks:

• be denied withdrawal,
• face account freezing,
• get on the list of suspicious clients, which will complicate the conclusion in the future.

7. Result

Confirmation of identity via video call is becoming standard practice in online casinos. This is not only a tool to protect the operator, but also a guarantee for the player that his funds will be protected. Preparation for the procedure and correct fulfillment of all requirements allows you to reduce the verification time and avoid delays in the withdrawal of winnings.