What to write in support when payment is delayed
Delayed withdrawal is a common situation in online casinos. To speed up the process and increase the chances of a successful solution, it is important to properly contact the support service. The message should be clear, informative and contain all the data necessary to verify the transaction.
1. Basic rules for writing an appeal
1. Stay polite. An aggressive tone reduces the effectiveness of the dialogue.
2. Be specific. Specify exact dates, amounts, output methods.
3. Use the official style. Avoid jargon and abbreviations.
4. Attach evidence right away. Screenshots of transactions, application status in your personal account.
2. What is mandatory to specify
Account information. Profile login or ID.
Withdrawal date and amount. So that the operator immediately checks a specific transaction.
Selected method. Card, electronic wallet, cryptocurrency.
Application status. For example, "pending," "in process," "confirmed."
Waiting time. Indicate how much has passed since the request, and compare with the casino regulations.
3. Example of a correct letter
💡Hello!
💡I have applied for a withdrawal of AUD 500 to my Visa card on 12 August 2025. In the personal account, the status is indicated as "Pending" for more than 72 hours, which exceeds the declared rules (up to 48 hours).
💡
💡My login: player123.
💡Please clarify the reason for the delay and advise when to expect enrollment.
💡Ready to provide additional documents if necessary.
💡
💡Thank you!
4. Additional points
If all the deadlines have passed. Specify whether the transfer will be compensated or accelerated.
With repeated delays. Refer to past requests and indicate ticket numbers.
On suspicion of blocking. Ask directly if additional documents or verification are needed.
5. What not to write
Naked accusations: "You are scammers, where is the money?"
Unnecessary emotions and threats.
Inappropriate facts - everything must be confirmed by screenshots or correspondence.
Result
An effective appeal in support of a delay in payment should include: login, date and amount of the request, withdrawal method, application status and waiting time. A polite and structured request speeds up verification and increases the likelihood of a quick resolution.
