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Card Refund Policy


1. General principles of return

Credit card refunds at online casinos are regulated by the standards of Visa, Mastercard and AmEx banking systems. The casino can only transfer money to the same card from which the replenishment was made. This requirement is related to anti-money laundering rules (AML) and responsible gambling.

2. Return dates

Casino processing: from 24 hours to several working days.
Interbank processing: 3-7 working days depending on the bank.
Actual credited period: up to 10 days for international transfers.

It is important to take into account that on holidays and weekends the terms increase.

3. Possible fees

Casinos typically do not withhold return fees, but banks may charge a flat fee or a percentage for international transactions.
When returning in a currency other than AUD, conversion at the bank's internal rate is possible.

4. Reasons for refusal to return

The request can be rejected if:
  • The card is invalid or closed.
  • the refund amount exceeds the deposit made (winnings are often paid by other methods);
  • the player failed verification (KYC);
  • the bank blocks transactions related to gambling sites.

5. KYC Check Role

Before returning, the casino has the right to request documents from the player: passport, confirmation of address, card scans (partially hidden numbers). Without this, refunds can be blocked.

6. Difference between winning return and winning output

Refund - return the deposited funds to the card.
Withdrawal of winnings is a separate operation that may require the use of bank transfers or electronic wallets, since not all casinos transfer winnings back to the credit card.

7. Practical advice to players

Check whether the casino supports a return to your card.
Check with the bank before requesting.
Always pass KYC in advance to avoid delays.
Keep confirmation of transactions (screenshots, letters from the casino).

Conclusion: refunds to the card are standard practice, but the terms and conditions depend on the specific casino and bank. It is important for the player to take into account the restrictions, undergo verification in advance and choose reliable payment methods.